Implementation Services Features and Benefits

Gomez Jumpstart Services: The Gomez Jumpstart offering transfers best practice knowledge gained from thousands of customer engagements and addresses the following questions:


• How can we best use Gomez to manage and optimize our web, mobile, and enterprise application performance?
• What key transactions are most important for me to monitor first?
• What is the best application monitoring strategy for our specific business needs?
• What is my baseline application performance and what are the improvement opportunities?
• How can my new or existing staff, such as those in my network operations center (NOC) or development teams, use Gomez data and respond to alerts or make performance improvements?
• Gomez SaaS Jumpstart — this brochure outlines the details of the Jumpstart service and typical deliverables and benefits of the service.

Gomez Benchmark Services: Gomez Benchmark Services from Compuware provide detailed insights into your web and mobile performance as compared to leading web sites in your industry.

• Our performance optimization consultants will analyze the comprehensive, competitive performance data of Gomez Benchmarks or deliver benchmarks completely customized to suit your business needs.
• You’ll receive actionable recommendations and best practices on how to optimize performance from experts who help you understand how well you are meeting customers’ expectations and what you need to do to outrank the competition.
• Gomez Benchmark Services — this brochure outlines the details of the benchmark services and typical deliverables and benefits of the service.

Best Practice Workshops: Gomez Professional Services Workshops are one-day, highly interactive working sessions designed to help you maximize the benefits of your Gomez solution and accelerate results. The Best Practices Workshops will educate your team on effective and proven approaches for achieving your application performance goals using Gomez. The workshops are aimed at IT- and business-focused end users and managers that are:


• New to Gomez and end-user experience monitoring
• Knowledgeable about end-user experience monitoring but new to Gomez
• Experienced with Gomez but want to take their knowledge to “the next level” or address changing business requirements and IT landscapes.
• Gomez Best Practices Workshops — this brochure outlines the details of the benchmark services and typical deliverables and benefits of the service.

Gomez Implementation Assurance ServicesGomez's Implementation Assurance is designed to help customers derive maximum benefits from their Gomez on-premise solution investment. Implementation Assurance will provide our customers with:

• Planning and oversight to ensure a project begins correctly and meets customer needs
• Business analysis and dashboard design to capture key business requirements
• Core installation to establish a solid technical foundation
• Product configuration and mentoring of the system administrator staff
• Training of key users and hand off of technology to customer sponsors and users
• Solution validation, performed within six months to ensure customer is receiving expected value.

Gomez Upgrade Assurance ServicesGomez’s Upgrade Assurance offers a rapid upgrade to the current version of Gomez on-premise products with minimal interruptions to operational activities and staff. Gomez consultants will follow a proven methodology to:

• Review existing dashboards and reports for migration
• Back up existing configuration and data
• Install new solution components and upgrade existing components
• Migrate historical data and configure new environment
• Configure solution to leverage the latest functionality
• Mentor staff on configuration and usage
• Review upgrade checklist and document environment details
• Register upgraded environment documentation with Gomez Technical Support.