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Clinicians are more and more reliant on information technology to help deliver quality patient care. To that end, application availability is critical, and must be considered at many different patient touch points, such as:
| • clinical settings | • computerized physician order entry (CPOE) |
| • medical technology devices | • doctor’s office |
| • electronic healthcare records (EHRs) | • pharmacy |
| • picture archiving and communication systems (PACS) | |
| • satellite clinics |
Even small delays in the performance of EHR tasks performed thousands of times a day — opening charts, looking at health records, scheduling tests, administering medication, updating patient records — add up to a big loss of clinical efficiency. They also create a corresponding increase in user frustration.
Poorly performing EHR applications delay the delivery of care. This delay can create costly, error prone, work around’s that can lead to additional inefficiencies, lower quality, and increase costs.
If a health system has a sporadic slow-down of 12 seconds or more to get patient data to display, doctors’ rounds can take hours longer in the course of one day. If EHR performance is only measured in the data center and not from the user’s perspective, poor performance on the clinicians device may go unreported for some time, but it’s no less a problem.
An increasing number of users are accessing the hospitals IT systems off site, many using mobile devices. These users are at the end of a long and complicated Application Delivery Chain, and performance problems can originate anywhere along it.
Transforming Patient Care Through Health Information Technology
Lowering Costs by Increasing Efficiencies and Improving Performance
How do you ensure that you are creating the highest quality patient care through your EHR investments?
Compuware’s Gomez Application Performance Management tools provide proactive visibility into your entire healthcare application delivery chain – from the data center to the clinician. This visibility extends from the end-user device, on the Internet, through the cloud, to your enterprise, at the code level. With this advantage, your IT department can see all of the issues that might negatively affect the customer experience and business, and,
- Proactively flag problems and prioritize them before they impact your bottom line
- Quickly identify root causes to rapidly resolve issues
And healthcare organizations are seeing business and IT results:
- An 81 percent reduction in time for radiologists to load images (from 12 minutes to 2.25 minutes)
- A reduction in average troubleshooting time from 8 hours to 90 minutes
- A $200,000 savings in proposed hardware upgrade that would NOT have solved the problem
- A 45 percent decrease average login time for doctors and clinicians
- A reduction in patient wait time, meeting the public ED SLA to see patients within 29 minutes of admittance
- A 72 percent reduction in high severity help-desk tickets No other company offers this total visibility in a monitoring and testing environment.
See Gartner's comprehensive 2011 "Magic Quadrant for Application Performance Monitoring (APM)" report. This report evaluates 29 vendors on their completeness of vision and ability to execute effective application performance monitoring.
Key highlights:
- Gartner positions Compuware in the top corner of the "Leaders" quadrant
- Compuware leads on both completeness of vision and ability to execute