“The value of Gomez is the fine tuning and the improvement process that it enables. We can predict how our site will perform during peak versus off peak times, which helps support internal capacity planning.”
— Tony Hogan, eCommerce Performance Analyst, Wachovia
“End-user monitoring is the most important IT metric now. We are just starting in terms of end-user experience monitoring and I’m glad that we have chosen the right partner.”
— Lee Tech Chong, Head of Infrastructure, RHB Bank Berhad
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Success Stories
UBI Banca — Needing to improve UBI Banca’s customer service and improve how they tracked, identified and resolved issues, UBI Sistemi e Servizi, the company responsible for managing IT systems for the bank, sought a solution to better monitor and report information. Compuware APM reduced slowdowns in banking applications by 25 percent, decreased help desk calls by 25 percent and improved the effectiveness of off-hour provisioning by 40 percent.
Regions Financial Corporation — Having adopted Gomez several years earlier, Regions surveyed the technology landscape to determine whether a more appropriate tool was available. Regions decided Gomez still was the right tool for the job. "Relative to other options, they had the best technical capabilities to run the relevant tests from locations scattered around our footprint," affirmed the EVP of eBusiness Services for Regions.
Scottrade — Scottrade’s challenge was adding new features and still keeping top optimal performance. With Gomez’s solution, Scottrade can now drill into the detail to better analyze response to load over time, by geography, and by connection type. This allows them to see what is hindering their site performance and move forward to quickly fix it.
Wachovia — Wachovia wanted to get a better handle on the impact that their site performance and availability had on their customer experience. Wachovia deployed the Gomez solution and they are now able to tweak their on-line banking applications so that they are faster and, more important, consistently reliable.
RHB Banking Group — RHB Banking Group was becoming increasingly complex, and this created congestion into necessary visibility into potential problems that would impact the organizations business. After working with Compuware and installing the Gomez Application Performance Management solution, RHB Banking Group has seen a 90% reduction in troubleshooting time and resolution and an 80% improvement in application response time.
SEC SERVIZI — Headquartered in Padua, Italy, this financial services organization provides advanced outsourcing services for credit, finance, public administration and business. With more than 30 million transactions taking place daily across 14,000 desktops and hundreds of servers, proper monitoring and the quality of client services was a paramount concern. After implementing Gomez, SEC SERVIZI has seen a 30% reduction in service calls, 40% in inefficiencies of web applications, and a 50% improvement in trouble shooting and time to resolution.
“With Gomez, we could pinpoint specific issues down to the object level instead of spending critical time finding the needle in the haystack. As we started to see improvements, it became a race for us to become the best.”
— Ian Patterson, Chief Information Office, Scottrade
“With Compuware’s Gomez solution, GlobalCollect can optimize the performance monitoring on our global on-line payment platform.”
— Manuela Krull-Mancinelli, Vice President of Operations, GlobalCollect
