“We use Gomez to proactively protect our sites and customer experiences and, in turn, our revenue and brand loyalty. The Gomez solutions we use are a key foundation for our focus on site performance and conversion. We have already achieved a 10 percent increase in conversions and continue to make great gains in this area. Plus, the automated service is saving us more than 50 percent in staff and fees versus testing 50+ browser and operating systems annually.”

— Mike Frazzinin, Vice President of IT, eBags

“Gomez’s Web Performance Monitoring not only provided a 360-degree perspective of our site’s performance, but also helped us achieve a 50 percent reduction in the duration of our most important seven-step transaction.”

— Alan Higley, Vice President of Marketing, Coolibar

---

Success Stories

FootSmart.com – Footsmart.com needed a solution to help isolate, verify and correct a problem that was preventing 18 percent of potential customers from gaining access to their web site. Within three months of using Gomez, the company saw a 10 percent increase in sales, the shopping cart abandonment rate dropped by 7 percent, the home page dial-up downloads went from about 50 seconds to 12 seconds, and home page availability on dial-up went from 82 to 99.6 percent.

Coolibar – Based in Minneapolis, MN, Coolibar was founded to bring Australia’s world-leading approaches to sun protection to the American market. They needed to optimize IT performance across their entire end-to-end retail application delivery chain.  Gomez cut in half the time it takes for a customer to complete a checkout transaction, increased revenues through higher conversion rates and streamlined infrastructure while maintaining top performance.

Best Buy – High traffic and transaction volume raised red flags with company management.  They knew that even a few minutes of downtime or degraded Internet performance can affect sales when alternative channels are just a click away.  Gomez now continually monitors application performance across the company’s wide network of service providers and partners in real time from locations around the world.

eBags – eBags needs to provide a quality Web experience to its customers no matter which browser they use.  Using Gomez, eBags achieved a 10% increase in conversions, streamlined cross-browser testing and saved more than 50% in staff and fees, and successfully ensured Websites render and function optimally across all browsers.

Dollar Thrify Automotive Group – Dollar Thrifty wanted to reduce operational costs and improve profitability by driving more business to the web channel.  They also wanted to advance the separate identities of both online brands, by delivering enhanced user experiences.  Dollar Thrifty successfully launched redesigned sites, increased revenue and profitability and maximized existing IT investment through smarter infrastructure changes.

The Colbalt Group – The Cobalt Group, North America’s leading provider of automotive marketing services, is in the business of helping automobile dealers and manufacturers increase their retailing effectiveness and profitability.  They are using Gomez Reality View to check that dealer websites look good across a range of browsers before we go into production.  Gomez makes it easy for them to make quick comparisons across unique combinations of browsers and operating systems — without having to expend time and effort setting up those configurations themselves.

BuildDirect – BuildDirect wanted to improve their website performance to enhance the customers’ online shopping and ordering experience.  Within three months of using Gomez’s web experience testing and monitoring services they reduced their web site’s downtime by 45 percent.  Gomez also helped BuildDirect to achieve nearly flawless uptime levels.

---

“E-commerce isn’t a set solution you install and forget about … it’s ever-changing. In our case, based on the critical importance of our online presence as a chief source of revenue, this isn’t a ‘nice to have’ but a ‘have to have’. It demands serious oversight. And in cases where we don’t have the global external infrastructure to test or solve every problem ourselves, we turn to serious providers, like Compuware’s Gomez, with the focused insight and broad experience well beyond anything we could build ourselves.”

— Gavin Galtere, Application Development and Network Operations Director, Benchmark Brands

“Gomez’s web performance solutions and benchmarking abilities play a vital role in helping us assess the impact of any infrastructure changes to end users, and also help us validate our decisions on investments.”

— Katie Grisko, Web Strategy Manager, PETCO Animal Supplies, Inc.