It is vital for SaaS-based businesses to protect their customer experiences and minimize performance issues before they have a catastrophic impact on their business. The importance of this issue is seen in the fact that companies like Salesforce.com and Amazon have elevated performance itself as a point of differentiation — and publish regular reports on it.
But understanding how your SaaS infrastructure is performing is not easy. First, today’s web applications have evolved from a single point of delivery to applications coming from many third-party components.
Secondly, there is no “one user”. Users are dispersed across the globe and include a wide range of technologies, including Internet Service Providers, laptop browsers and a variety of mobile devices to name a few.
Quality service in this complexity is challenging to monitor and manage. And, traditional performance monitoring tools can be stuck inside your organization’s firewall. You simply don’t have the insight you need to ensure that your customers are getting optimal, fast, uninterrupted service.
How do you ensure a positive customer experience?
Investing in Your Customers Quality Experience
Performance and Customer Satisfaction
Compuware’s Application Performance Management (APM) solution provides true end-to-end visibility and a unified view of application performance beyond the data center and firewall. It provides you with the industry’s only complete end-to-end troubleshooting, from the desktop browser, or your mobile customer on a smart phone, through the Internet, to your internal IT infrastructure and systems.
Compuware’s APM solution works with, and incorporates data, from your existing monitoring tools. That is why some of the top SaaS providers in the industry, like Google, Monster.com, and Yahoo! rely on Compuware to ensure optimal performance of their application delivery chain.
No other company offers this total visibility in an application performance management solution.
See Gartner's comprehensive 2011 "Magic Quadrant for Application Performance Monitoring (APM)" report. This report evaluates 29 vendors on their completeness of vision and ability to execute effective application performance monitoring.
Key highlights:
- Gartner positions Compuware in the top corner of the "Leaders" quadrant
- Compuware leads on both completeness of vision and ability to execute