Key Gomez Business Service Manager Features and Capabilities

Gomez Business Service Manager creates a transaction and service model based on the performance data collected within Gomez and from third-party monitoring, CMDB and application dependency mapping products. The service model measures the quality of service delivered to the business and, most importantly, the impact of any performance issues.

Other key BSM capabilities include:

• Gomez Global Business Calendar: Establishes different graded priorities or levels of importance for events occurring at various times of the day, the week or the month, as well as different time zones that services or infrastructure share between multiple applications.
• Gomez Service-Level Management: Provides the ability to define realistic, business-oriented SLAs, track service-level compliance, and report and communicate service levels with business counterparts. Gomez Service-Level Management can increase service quality by automating proven Six Sigma techniques and integrating IT Infrastructure Library (ITIL) processes.
• Gomez Dashboards and Reporting: Provides role-relevant dashboards and reports to proactively manage application performance and demonstrate the value of IT to line of business counterparts, including service-level compliance and continual service improvement.

Why Gomez Business Service Manager

Simplify IT management to improve IT service quality — and the business. Gomez Business Service Manager empowers IT management to be more agile in responding to business needs by:

• understanding how IT contributes to business success
• ensuring SLA requirements are met
• leveraging existing IT investments
• resolving IT problems according to business criticality
• improving service quality with Six Sigma and ITIL.