When to Use Gomez Business Service Manager

Gomez Business Service Manager increases client satisfaction and makes managing complex services simple.

Use Gomez Business Service Manager when:

• tracking and reporting on SLAs in real time and historically with critical metrics, including:
  
  • availability and response time
  • end-user experience of application performance
  • business impact and transaction performance
  • impact on service delivery staff bonuses.

• automating service-level reporting to increase efficiency with flexible business calendaring based on intelligent business rules
• supporting multi-sourced or shared-service environments
• adjusting outage history in a controlled and secured fashion with the Outage Reconciliation feature
• ensuring the right people are notified of breaches via email, pagers and phones with the advanced Alert Notification capability, and support for problem acknowledgement and escalation
• improving service quality with automated Six Sigma techniques and integration with ITIL disciplines.