CUSTOMER VALUE

CAPABILITIES

Increase revenue by ensuring quality mobile experiences for all your customers.

• Optimize performance and customer satisfaction.
• Baseline and track improvements to performance and customer experience.
• Gain complete visibility into your end users’ experiences across all geographies, networks and mobile devices.

Monitor mobile web-site and native application performance for all your end users.

• Measure real user experience for iOS and Android mobile applications
• Gain client-side and end-user performance satisfaction metrics, such as load time, DOM ready time and visitor satisfaction
• Leverage the largest global synthetic mobile monitoring network.

Identify and pinpoint issues fast.

• Detect and rapidly warn the appropriate staff of application performance issues.
• Reduce operational costs and protect revenues with faster problem detection.
• Prioritize performance issues based on the severity problems have on customers and the business.
• Analyze performance trends to support capacity planning.

Identify mobile web-site and application performance issues.

• Use real-time, dynamic alerting on failed synthetic transactions, response time, transaction and object failures, and byte limits.
• Quickly isolate problems by browser type, device type, operating system, geography, ISP and connection type.
• Identify and isolate problems by user segments and groups across geographies, networks and devices.

Accelerate problem resolution and MTTR.

• Accelerate problem resolution with Compuware dynaTrace PurePath Technology to capture timing and code-level context for actions, from end to end, across all tiers, and from end-user touch to database.
• Troubleshoot problems precisely with accurate object-level detail across mobile sites and applications.
• Accelerate triage of performance problems based on the impact of the mobile environment.

Gain visibility across the entire application delivery chain from end user to code.

• Integration with Compuware dynaTrace PurePath Technology.
• Object-level detail for mobile web sites and applications including DNS, connect, SSL, first byte and content time by page object or host across mobile sites and native applications.
• Correlate mobile performance with device metrics, such as carrier signal strength.

Acquire and retain customers.

• Know the impact of performance on customer conversions for every step in the funnel.
• Ensure key customers can complete transactions and are satisfied with mobile performance.
• Protect revenue-generating pages and transactions for all your end users.
• Determine the required service levels for mobile site and application performance to acquire and retain customers.

Quantify the impact of performance on business results.

• Correlate performance with business metrics such as abandonment, page views and conversions.
• Gain performance conversion analytics and path conversion charting for mobile sites and applications.
• Benchmark mobile site or native application performance against key competitors.

Leverage independent third party to objectively measure SLAs.

• Ensure third parties don’t negatively impact your mobile site and application performance, customer experience and business.

Manage SLAs with vendors.

• Track third-party contributor group performance.
• Receive detailed object-level performance information by host.

Optimize end-user experience using proven and actionable recommendations for mobile-site performance optimization.

• Optimize the performance of AJAX- and HTML5- based mobile sites leveraging industry best practices, such as Google Page Speed.
• Use “record once, play back anywhere” technology to easily record and play back multistep mobile web-site and native application business processes, and across multiple mobile device profiles.

Leverage the industry’s only Google Mobile Page Speed integration.

• Use the easy-to-use Gomez Script Recorder with Google Page Speed integration.