Customer Value

Capabilities

Align IT and business site owners on performance goals.

• Evaluate your performance against industry leaders to identify opportunities for improvement.
• Track improvements over time.

View web and mobile performance rankings versus leaders and competitors by response time and availability.

Gain insight into the performance of key customer interaction points — home pages on the web and mobile sites, and key web-site business processes that drive revenue.

Benchmark home page and transaction performance for web applications.

View comparative performance of your web site, from the end-user perspective.

Leverage the only solution with a real-user performance comparison perspective.

• Last mile benchmarks track performance leveraging the Gomez Last Mile network of 150,000 desktops.

Optimize performance based on best practices.

Gain detailed page and component-level comparative performance data.

• Compare the performance of your pages to the leaders’ best practices, including attributes such as:  page size, object download time, connections, number of steps and third parties.
• Compare the impact of third-party technology — web analytics, data feed providers, social media providers — between your site and the sites of industry leaders.
• Analyze optimization techniques such as CDNs, used by the best performers to achieve superior results.

Monitor trends to identify competitive threats and opportunities.

• Review performance rankings against the industry’s leaders at a glance.

Receive monthly, weekly and/or daily reports via email.

Assess your site against the largest and most successful sites to identify optimization opportunities.

Use custom benchmark reports that rank any web or mobile sites with those of benchmark participants.