Ensuring High Performance With Your SAP Investment From The Perspective That Matters Most: Your End User’s
Meeting the demands of the business means capturing SAP performance in a way that gives a true picture of the end-user experience. Poor SAP performance causes end-user frustration and abandonment, reduced revenues, increased costs and a tarnished brand.
In reality, end users are often unhappy due to:
- slow response times – applications that simply do not respond quickly enough
- applications that respond fast in one city but not another
- applications that don’t display or work properly in a particular browser or device.
APM for SAP 2 Minute Explainer Video
Unfortunately, most application performance issues are discovered by end users. A recent Forrester study says that 73 percent of all performance issues are discovered by end users. A Gartner study showed that when a user has a performance problem, 98 percent of them don’t complain. They take their business elsewhere or stop using the app altogether.