Protect the Quality of Multimedia Web Experiences for All Your Users
Multimedia video and audio is now the fastest growing content type on the Internet. A lot of effort and investment goes into producing that great online advertisement, new music video or the trailer for the next blockbuster movie. If, however, the video stream is not available, you end up with “dead air.” As a result, the message has no impact and you generate no revenue. If the stream buffers repeatedly and users have to wait too long or too often, the result is poor customer experience. Both outcomes can have a negative impact on your brand and diminish revenue.
Protect your content investments and ensure the quality of streaming experiences for your end users around the world. Compuware provides two solutions to monitor and protect the quality of your streaming media delivery:
Gomez Synthetic Monitoring- Streaming automatically replicates a user requesting your streaming content and alerts you to availability, start-up time and delivery quality issues from locations around the world.
Gomez Real-User Monitoring- Browser tags your Flash media player and collects streaming performance data from your users as they interact with the video content on your web site.
Each of the Gomez streaming monitoring solutions provide the diagnostic details needed to rapidly identify delivery problems with either a content delivery network (CDN) or content you deliver in-house. Both help you find quality issues that impact your end users in different geographies across the entire web application delivery chain.
Key Features and Capabilities
Both Gomez Synthetic Monitoring - Streaming and Gomez Real-User Monitoring (RUM) - Browser are available on-demand with consumption-based pricing.
Gomez Streaming
- Support for Windows Media, Flash and Silverlight
- Testing across multiple geographies to measure streaming performance
- Email alerts for availability, start-up time and quality issues
- Easy-to-use test setup and self-service test administration
- Ability to log in and authenticate a user prior to viewing a video
- Detailed waterfall view of component times for individual test runs
- Adaptive streaming metrics on how often the quality of the video stream is adjusted to support a user’s bandwidth (Adobe Flash Dynamic Streaming and Microsoft Silverlight Smooth Streaming)
Gomez Real-User Monitoring – Browser
- Monitor Flex, Flash and Streaming Flash video and audio content
- Capture real users’ streaming performance across geographies and browsers
- Tracking and alerts on the custom events you choose
- Measure performance across the entire video stream (including inserted advertisements)
Why Use Gomez Synthetic Monitoring – Streaming and Real User Monitoring – Browser?
With the Gomez streaming monitoring solutions, companies gain access to an on-demand, self-service and integrated monitoring platform that is designed to:- Diagnose web experience problems with multimedia content.
- Monitor the quality, availability and performance of streaming media.
- Receive alerts for problems with revenue-generating content in key geographies.
- Validate the readiness of infrastructure during change management periods.
- Pinpoint problems for key user groups with flexible charting and reporting.
- Optimize streaming media performance and quality for your end users.
- Improve end-user streaming performance across ISPs, browsers and geographies.
- Quantify the quality of your streaming content delivery with an objective, numeric quality score.
- Tune performance and delivery across different media types, video sizes (full-screen, small window, etc.) and bit-rates.
- Improve CDN selection, optimization and management.
- Quantify the performance benefits of CDN investments for your key geographies.
- Objectively measure service level agreements (SLAs).
