Key Gomez Business Service Management Features and Capabilities

With its third-party integration, Gomez collects and correlates data into the business service model from multiple sources:

• All data gathered by Gomez
• Third-party products
  
  • Business data: customer satisfaction survey, trade volume, inventory volumes or transactions
  • Process Integration: service desk, project management, CMDBs or application dependency mapping
  • Performance data: end-user experience, Java and .NET  or from any third-party vendor
  • Infrastructure data: server, network, database or from any third-party vendor.

• Gomez then integrates this information into a unified view of application performance to enable analysis of performance problems, including deviations from baselines, business impacts and root-cause analysis.